Whom do I call if I have questions with my consumer portal?
Please contact the city's Energy Department Administration at 704-734-4516. They will be able to assist you with your needs regarding simple questions. If your assistance requires advanced needs, the administration will connect you to the proper technician and or department.

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1. What is a "smart meter"?
2. Is it harmful (radio frequency)?
3. Does this invade my privacy?
4. Can anyone else see my consumption?
5. Can a smart meter help me reduce my utility cost?
6. Do I have to participate in the Smart Meter Program?
7. Whom do I call if I have questions with my consumer portal?
8. Is there a user's guide available for customers?