Kings Mountain Police 911 Communications Unit answers 911 emergency and non-emergent administrative calls as well as all after-hour calls for utility emergencies. Kings Mountain Police 911 Communications Unit is the first point of contact when calling public safety emergency responders.
The goal of Kings Mountain Police 911 Communications is to ensure the citizens promptly receive the right response to the right place, while ensuring professional and courteous service. We are committed to excellent delivery of the service by providing callers with Telecommunicators who are in touch with the identity of the community, certified, skilled and knowledgably of the city’s geography.
The 911 Communications is staffed by 12 full time employees providing 24-hour coverage of emergency 911 calls and providing officers continuous radio communications. The 911 Communications unit answers calls prepared, confident, and highly skilled in obtaining information to promptly dispatch officers, who are equipped with instrument such as AEDs and Narcan, to implement life saving measures within minutes. Kings Mountain 911 answers close to 40,000 calls per year. 98 % of these calls are answered within the first 10 seconds. Kings Mountain Police 911 Communications assist the citizens who walk in with a variety of informational needs and local resources. Kings Mountain 911 Communications also provide the Police Department with a number of clerical skills.
It is the mission of Kings Mountain Police 911 communications to provide the very best service to the citizens of our community to ensure the continuity of protection over life and property.
The main number to the communications center is 704-734-0444.
In an emergency always dial 911.
Code of Ethics
As a Public Safety Telecommunicator, I am dedicated to serve the public; to safeguard life and property; to keep my personnel informed on all calls that may require their attention; to assist all public safety vehicles and personnel in the performance of their duties; assure that all rules and regulations which govern my position are not violated in any manner.
I will keep my private and social life free from all criticism; maintain a calm attitude during times of stress and emergencies; develop self-control and be constantly mindful of the welfare of others, regardless of race, creed, or religion. I will obey the laws of the land, rules, and regulations of the Federal Communications Commission and my department. Whatever information I receive of a confidential nature will be revealed only in the official performance of my duties.
I will never act in a selfish or unofficial manner or let my personal feelings, friendships, prejudices or animosity influence my decisions. I will enforce the rules and regulations of my department and the Federal Communications Commission without fear, favor or ill will, never employing unnecessary force and never accepting gratuities.
I recognize the high responsibility of my position as a symbol of public faith and trust and will accept it to be held as long as I am faithful to the ethics of public safety service. I will constantly strive to achieve those objectives and ideals, which govern my profession, dedicating myself, before God, to my chosen profession, public safety telecommunications.
Author: Evert E. Carter, Chief Dispatcher
Williamson County Sheriff’s Department
Marion, Illinois 1981
