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City Water Updates
The City of Kings Mountain takes water quality seriously and is taking action to ensure clean, safe water. The City’s water is safe for drinking, cooking and bathing. Reported taste and smell issues are naturally occurring and are common to surface water reservoirs. The City is currently taking many steps to improve water quality and encourages all residents to return to this website page for up-to-date information.
Water Safety and Health Status
The water is safe for all standard uses, including drinking, cooking, and bathing. It continues to meet all primary health and safety standards set by the EPA and the North Carolina Department of Environmental Quality.
The current taste and odor issues some residents are experiencing are classified as secondary standards. These regulate the taste, smell and appearance characteristics of the water and do not affect its safety.
Understanding the Cause of Taste and Smell
Kings Mountain relies on Moss Lake, which is a surface water source. Nationwide, 60% of all drinking water in the U.S. comes from surface water. Because surface water is directly exposed to environmental changes, many communities experience similar seasonal taste and odor issues.
● Geosmin and MIB: When weather and environmental conditions shift, natural organic material in the lake increases. This leads to algae blooms that produce compounds called geosmin and Methyl Isoborneol (MIB). These harmless compounds create an earthy or musty smell, similar to soil after rain.
● About Dredging: Dredging activity on the upper end of Moss Lake was completed in approximately May 2025. While this could have been a contributing factor by temporarily stirring up sediment, ongoing evaluation confirms it is not the primary cause. The primary cause is increased algae growth.
The Journey from Moss Lake to Your Tap
Actions to Address Taste and Odor
The City of Kings Mountain is actively making operational adjustments and infrastructure upgrades to improve water quality and reduce taste and odor effects. We are implementing the same proven treatment methods used by communities nationwide to manage seasonal algae changes.
Immediate Treatment Adjustments
● We are strengthening carbon treatment processes and optimizing water movement through the plant to better bind and remove naturally occurring compounds.
● A fourth sedimentation basin has been activated to improve settling and filtration.
● Ground storage tanks were thoroughly cleaned
System Maintenance and Line Flushing
● Restored automated basin cleaning systems, resulting in increased filtration and better sedimentation management.
● The City flushes the entire distribution system annually from end to end to maintain water quality.
● When residents report concerns, public works crews will directly flush specific dead-end lines where water can sit longer.
● The City is currently evaluating installing automatic flushers in certain dead-end areas to further improve water circulation.
Source Water Management at Moss Lake
● All dredging activities are suspended at Moss Lake.
● Staff have reviewed the depth at which water is drawn into the plant and evaluated methods to improve intake screening.
Baffle Wall Infrastructure Upgrade
Baffle walls are structural improvements designed to improve treatment performance and help address factors contributing to taste and odor issues.
● A contract has been executed, and we are coordinating with the contractor to set a start date.
● To prepare for installation, the city has cleaned the sedimentation basins.
● Baffle walls will improve treatment performance as part of a broader system upgrade. Because our drinking water comes from a natural surface water source, periods of taste and odor changes may still occur due to environmental conditions.
Long-Term Resiliency Planning
The City continues to evaluate overall storage capacity and system resiliency to ensure the treatment plant is equipped to handle environmental variability in Moss Lake across seasons. The City is also working toward computerized monitoring and control processes to ensure timely, accurate treatment. These layered efforts are part of a comprehensive improvement strategy to strengthen reliability and performance throughout the entire water system.
What to Do If You Have a Health Concern
We take all health concerns seriously. If you feel unwell, we strongly encourage you to seek medical guidance from a healthcare professional. City water continues to meet all federal and state safety standards and is safe to consume and use for cooking and bathing.
Frequently Asked Questions
The City has created this landing page for water updates. This is intended to serve as the primary hub for our residents to access updated information, get detailed information, and report concerns. We will update this as frequently as we have new information to provide.
- Is the water safe to drink, cook with, and bathe in?
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Yes. The water is safe for all standard uses, including drinking, cooking, and bathing. It continues to meet all primary health and safety standards set by the EPA and the North Carolina Department of Environmental Quality.
- What are geosmin and MIB, and are they harmful to my health?
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Geosmin and Methyl Isoborneol (MIB) are naturally occurring compounds produced by algae blooms in surface water, such as Moss Lake. They cause an earthy or musty taste and odor. These compounds are not harmful. They may affect the taste and smell of the water, but they do not affect its safety.
- Does the city water still meet EPA and state safety standards?
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Yes. The City's drinking water continues to meet all primary health-based standards set by the EPA and the State of North Carolina.
The current taste and odor issues some residents are experiencing are considered secondary characteristics affecting taste, odor and appearance and do not affect the safety of the water.
- I feel sick after drinking the tap water. What should I do?
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We take all health concerns seriously. If you feel unwell, we strongly encourage you to seek medical guidance from a healthcare professional.
- If the water is safe, why does it smell and taste bad?
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The change in taste and smell is due to natural conditions in our water source, Moss Lake. When environmental conditions change, algae levels can increase. This produces the compounds geosmin and MIB, which create an earthy or musty smell similar to soil after it rains.
To help isolate the source of the issue, it is also helpful to evaluate household plumbing. Interior pipes, water heaters, and faucets can sometimes affect water quality within a specific home.
- What is causing the earthy taste and odor in the water?
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The earthy taste and odor are caused by natural conditions in surface water reservoirs, such as Moss Lake. When weather and environmental conditions shift, the amount of natural organic material in the lake increases. This leads to algae blooms that produce compounds called geosmin and MIB. These compounds create an earthy or musty smell similar to soil after rain.
- Why have these water issues lasted for months?
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Kings Mountain relies on Moss Lake, which is a surface water source. Surface water is directly influenced by environmental factors such as rainfall, runoff, nutrient levels, and temperature changes. Over time, algae levels in the lake have increased, and algae blooms have lasted longer than in previous seasons. This has resulted in greater levels of sedimentation in the treatment process. Because surface water naturally responds to ecological conditions, communities depending on lakes can experience longer periods of taste and odor changes when those environmental factors remain elevated.
- Did the dredging in Moss Lake cause the water to taste bad?
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No. Dredging could be a possible contributing factor because it can temporarily increase water cloudiness by stirring up sediment. However, ongoing evaluation confirmed that dredging was not the primary cause of the current taste and odor issues. The main drivers are increased algae growth and naturally occurring compounds in the lake.
- When was the dredging on Moss Lake completed, and is it still happening?
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Dredging activity on the upper end of Moss Lake was completed in approximately May 2025. Operations were halted out of caution, and the dredging restriction remains in place to avoid further disturbance to the lake.
- Is this just a normal lake turnover event?
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While the lake experiences seasonal turnover events, the taste and odor concerns are primarily driven by elevated organic matter and related compounds in the source water. Lake turnover is one of several environmental factors that affect surface water.
- Will the taste and odor return when the weather warms up?
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Seasonal conditions do influence taste and odor. Our work is currently focused on treatment and system improvements to strengthen performance year-round. We will continue to monitor source water conditions and adjust our treatment processes accordingly.
- Are there other communities that deal with these issues? How do they handle it?
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Yes. In fact, 60% of all drinking water in the U.S. is sourced from surface water, such as lakes and reservoirs. Because surface water is directly exposed to environmental changes, many communities across the country experience similar seasonal taste and odor issues caused by algae, geosmin, and MIB.
To manage these events, water systems nationwide rely on the same treatment methods we are implementing. This includes using carbon treatment to bind the compounds, optimizing water flow through the plant, conducting routine system flushing, and making infrastructure upgrades to strengthen their systems against changing lake conditions.
- What is the City doing to remove the bad taste and smell from the water?
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We are actively adjusting our treatment processes to reduce taste and odor effects. This includes strengthening carbon treatment, optimizing water movement through the plant, cleaning storage tanks, and flushing parts of the water system. We have also activated a fourth sedimentation basin to improve settling and filtration, as well as implemented strategies to improve sediment removal.
- When will the water return to normal?
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With current technology, we can reduce these impacts through treatment upgrades and routine maintenance. However, because our source water is a lake, we cannot guarantee that taste and odor changes will never occur. Our goal is to continue improving the system to minimize these effects as much as possible while maintaining safe drinking water.
- What are baffle walls, and when will they be installed?
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Baffle walls are structural upgrades designed to improve treatment performance and help address factors contributing to taste and odor issues. Construction will begin in the Spring of 2026.
- Why is it taking so long to install the baffle walls?
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Installing baffle walls is a significant structural improvement. Engineering, design, regulatory review and permitting started in August 2025. Funding was approved in December 2025 after permitting was completed. The required cleaning and sedimentation basin clearing are now underway, and construction is being scheduled.
- Will installing baffle walls guarantee this never happens again?
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No. Baffle walls are expected to improve treatment performance, but they are just one element of a broader plan. Because our drinking water comes from a natural surface water source, there will likely always be periods when taste and odor change due to environmental conditions.
- Besides baffle walls, what other upgrades are planned for the treatment plant?
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We have adjusted carbon treatment, increased the treatment time (or how long it takes water to move through the plant), activated a fourth sedimentation basin, improved sedimentation processes and completed targeted system flushing and tank cleaning. At Moss Lake, we have temporarily paused dredging activities, reviewed water intake depth, and evaluated intake screening. Long-term, we are assessing storage capacity and system resiliency to better handle changing environmental conditions. We are also working towards fully automating the water treatment operation.
- When was the last time the entire water system and city pipes were maintained or renovated?
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The water system is maintained on an ongoing basis rather than through one single systemwide renovation. The treatment plant underwent major upgrades in 2016. Ground storage tanks were most recently cleaned between November and January. The entire distribution system is flushed annually, and crews directly flush dead-end lines when residents report concerns. We are also evaluating installing automatic flushers in certain areas.
- Is the water treatment plant adequately staffed to handle this issue?
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Yes. We have adequately allocated eight positions to support the plant.
- How can I report a water concern directly to the City?
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Residents can log specific water concerns using the City’s online reporting tool (called “Report a Problem”). We are maintaining a dedicated water update landing page and problem-reporting form to make it easier to submit concerns and request water line flushing.
- Why was the January town hall meeting canceled?
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We postponed the event due to staff scheduling.
- When and where is the rescheduled public forum taking place?
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The City is hosting an official public forum on March 17 at 6 p.m. The forum will be held at the H. Lawrence Patrick Senior Center, 909 E. King Street, Kings Mountain, NC 28086.
- How has the City communicated about these water issues over the past nine months?
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Since 2024, the City has provided updates through official media releases, public statements, website updates, Facebook posts, drinking water update notices, and video updates.
- What is the City doing to rebuild public trust regarding the water supply?
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We are investing in operational improvements and infrastructure upgrades to help address the environmental changes that naturally affect Moss Lake. Additionally, we contracted an independent communications consultant to develop clearer public-facing materials. This includes a comprehensive FAQ, a centralized updates page, visual explanations of the treatment process, and the upcoming public forum on March 17.
- Where can I find the most up-to-date information about the water system?
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This City has created this landing page for water updates. This is intended to serve as the primary hub for our residents to access updated information, get detailed information, submit questions and report concerns. We will update this as frequently as we have new information to provide.
- I am a member of the press and I have a question.
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If you are a member of the press with questions about water quality, please contact Susan Mosk at 704-734-0333.