Frequently Asked Questions

Residents can log specific water concerns using the City’s online reporting tool (called “Report a Problem”). We are maintaining a dedicated water update landing page and problem-reporting form to make it easier to submit concerns and request water line flushing.

We postponed the event due to staff scheduling.

The City is hosting an official public forum on March 17 at 6 p.m. The forum will be held at the H. Lawrence Patrick Senior Center, 909 E. King Street, Kings Mountain, NC 28086.

Since 2024, the City has provided updates through official media releases, public statements, website updates, Facebook posts, drinking water update notices, and video updates.

We are investing in operational improvements and infrastructure upgrades to help address the environmental changes that naturally affect Moss Lake. Additionally, we contracted an independent communications consultant to develop clearer public-facing materials. This includes a comprehensive FAQ, a centralized updates page, visual explanations of the treatment process, and the upcoming public forum on March 17.

This City has created this landing page for water updates. This is intended to serve as the primary hub for our residents to access updated information, get detailed information, submit questions and report concerns. We will update this as frequently as we have new information to provide.

If you are a member of the press with questions about water quality, please contact Susan Mosk at 704-734-0333.