Frequently Asked Questions

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You may renew library materials if there are no holds pending on the item(s) and you have not exceeded the maximum number of renewals. You can renew through the library's online catalog, over the telephone with the assistance of library staff at 704-739-2371, or in-person with the assistance of library staff at any of our library service desks.

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Terms like reserve, hold, and request have the same meaning in the library. All of these terms mean that your name is placed on a waiting list for library material. You may place a hold through the library's online catalog, over the telephone with the assistance of library staff, or in-person with the assistance of library staff at any of our library service desks.

You will receive notification by phone, text or e-mail, whichever you have requested. The library will hold the item at the service desk for five business days. If you no longer need the item, please inform the library as soon as possible and the next person in line will be notified of item's availability. In order to protect your privacy, the library will release the requested materials only to you. If you want someone else to pick up library material, give the person your library card. If another person has your card in their possession, the library will assume you have consented to the transaction and will release the material to that person.

So glad you asked! Simply click on the program, event, or class you would like to attend in a library calendar. Another page will open where you can register your information. That's all it takes and your seat is saved! This link will lead you to our programming calendars:

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