ADMINISTRATIVE SUPPORT ASSISTANT I
(Senior Center Program Coordinator)
General Statement of Duties
Plans, coordinates, implements, and oversees a variety of recreational, educational and health services for the aging population.
Distinguishing Features of the Class
An employee in this class performs a variety of secretarial and clerical duties in addition to planning, coordinating, teaching, or overseeing a variety of activities and programs for the senior adults of the community. Work involves considerable planning and scheduling of activities and contact with participants, volunteers, other agencies, and staff. The employee develops new or modifies existing programs in regard to the current needs of senior adults; responsible for recruiting volunteers to assist with the operation of center programs and services as needed; assists with publicizing activities and programs and oversees the successful implementation of such programs. Work is performed in accordance with departmental rules and policies and requires judgmental discretion in the application and interpretation of programs and procedures. The complexity of work is in providing varied programs and activities on an annual basis. Work is performed under the supervision of the Aging Program Director and is evaluated through observation, conferences, and the quality and effectiveness of work completed.
Duties and Responsibilities
Essential Duties and Tasks
Plans, organizes, directs and oversees various programs and activities including, but not limited to: recreation and social stimulation, education and intellectual stimulation, health promotions and wellness, and cultural and creativity with special focus on the Centerís Annual Christmas Party, Volunteer Appreciation Event, Holidays, and the Annual Picnic.
Designs and implements programs for special and diverse groups of the senior population, including but not limited to: men and women, people of different ethnic groups, different education levels and different abilities.
Works in conjunction with Director and other staff to counsel and advise senior adults, their families, and caregivers concerning participation of clients in various center, community and/or social programs.
Plans, schedules, and oversees activities, facilities, supplies, and equipment.
Interprets and publicizes programs, activities, and services to the public through the media and other means. Composes, designs, proofs, completes and collates a bi-monthly or quarterly newsletter for the center with assistance from the Director, other administrative staff and volunteers.
Coordinates volunteers including, but not limited to: instructors, commodities distribution, health fair, special event and special project volunteers.
Maintains a written volunteer plan that covers the needs of the Center according to the SCOPE (Senior Center Operation Program Evaluation) document
Essential Duties and Tasks (Continued)
Works in conjunction with Director and other administrative staff to make home visits and assure that senior adults are obtaining and getting needed services; assist clients with paperwork.
Works in conjunction with Director and other administrative staff to help serve as liaison to public health, mental health and social services for the Center and clients.
Works in conjunction with Director and other administrative staff to help coordinate critical client needs with churches and community groups.
Takes the NC Division of Insuranceís SHIIP (Senior Health Insurance Information Program) training and becomes a certified SHIIP counselor in order to assist seniors with Medicare problems, open enrollment, and any other issues related to Medicare.
Works in conjunction with Director and other administrative staff to assist in the maintenance of program facilities and operations; reporting any problems to appropriate designated administrative staff.
Assists in the preparation of regular and special reports as required including, but not limited to: Advisory Board meetings, annual reports, grants, and SCOPE. Types and proofs letters, reports, and other materials.
Drives van, bus and/or car for planned Senior Center outings or to run errands; maintains fuel in all vehicles.
Attends the Ann Johnson Institute for Senior Center Management to receive certification from the North Carolina Division of Aging and Adult Services as funding and time permits.
Coordinates and assists in fundraisers for the Center; coordinate donations from local businesses and community groups as needed for special programs or events.
Answers requests for information from visitors, clients, general public, and other city staff who use the Cityís services.
Backs up other clerical or departmental personnel as needed.
Performs related duties as required and as directed by the Aging Director.
Recruitment and Selection Guidelines
Knowledge, Skills, and Abilities
Working knowledge of principles, practice, and methods of programs and services for the aging.
Working knowledge of current literature, trends, and development in the aging field.
Knowledge of the principles of organization, and administration.
Knowledge of standard resources, materials and facilities utilized in an aging program.
Ability to effectively plan and execute a year-round program of aging activities.
Ability to plan, and coordinate the work of volunteers.
Ability to cooperate with and interpret plans and philosophies to public and private groups.
Ability to operate or learn quickly any office machines required by the position such as typewriter, calculator, computer, fax machine, copier, or other equipment.
Places materials and records in alphabetical or numerical order for proper filing into the appropriate record keeping system. Ability to learn and apply Centerís filing and coding systems and to arrange and place records, reports, and files into a proper sequence.
Knowledge, Skills, and Abilities (continued)
Working Knowledge in Microsoft Office 2010 Software including: Word, Excel, PowerPoint, Access, Outlook, and Publisher.
Ability to express ideas effectively in oral and written form. Ability to follow oral and written instruction and procedures.
Ability to multitask; deal with frequent interruptions, by telephone or in person.
Ability to deal tactfully and courteously with the public and staff
Ability to establish and maintain effective working relationships with other employees and the general public.
Ability to quickly learn to use the MySeniorCenter tracking system software.
Must be able to physically perform the basic life operational functions of reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
Must possess the visual acuity to work with data and figures, operate motor vehicles, and inspect work for accuracy, neatness and thoroughness.
Desirable Education and Experience
Prefer graduation from a two-year college with a degree in a Human Services field related degree and/or some experience in working with the aging population; or an equivalent combination of education and experience.
Possession of a valid North Carolina driverís license.
This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist that can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Salary Range: $11.32 to $16.00/hr
City of Kings Mountain